Wegmans Pharmacy

Reviews about Wegmans Pharmacy

• Racquelia Kilby

  May, 23 2018
  ★ ★ ★ ★ ★
  Jennifer B was very knowledgeable
• Debra Leary

  Feb, 02 2018
  ★ ☆ ☆ ☆ ☆
  Wegman's offers up to $100 in free groceries for transfer of five prescriptions. They have to, because no one would switch to this pharmacy for free. I switched to Wegman's after Weiss in Damascus changed their computer system and their best tech cut back his hours. The transitions caused time delays and errors with which I just did not have time to deal. Little did I know, Wegman's would prove to be an absolute disaster.
  
  My 95 yr. old mother is on a number of medications that her doctors constantly adjust. She, my husband and I all have excellent Rx insurance. In the few months I have been with Wegman's one tech in training lost a script over a holiday weekend, looked for it twice and came up empty. A day later the pharmacist found it, at my urging, on her first try. The Wegman's staff lured us in with the promise of easy transfer of scripts and the free grocery vouchers. When refills were needed they claimed to have put through requests to our doctor and our former pharmacy, however, days went by with countless phone calls to get the drugs needed for my mom. Wegman's did not even have some very common drugs and we had to wait until they could get them. We were told several times by Wegman's technicians that mom's insurance would not allow certain drugs but when we asked to speak with the pharmacist the drug was suddenly allowed. We were also charged for drugs without the insurance being applied because of technician error.
  
  One of the Wegman's pharmacists is very nice and tries to be helpful. She seems to be stymied by a misinformed, ill trained support staff. Also, the practice of calling the doctor's office to resolve issues does not happen. They rely on faxes even when it is obvious the faxes are not going through. When medical staff call them, the technicians are rude and unconcerned with the customer's frustration, let alone the patient's health and well being.
  
  If you value your time, health and sanity, do not use this pharmacy. No amount of free groceries is worth one's health!

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